Lost access to my email account and can't recover it

Can I transfer my account to my new email address without signing in to the old one?

I can provide details of current account and old account, what should I do, email wanikani with my old details and my new ones?

Please help, cheers.

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Contact hello@wanikani.com with all the info you can provide.

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And, it probably goes without saying, but definitely don’t share any personal info here or on any other public forum. WaniKani support will be able to help! :slight_smile:

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It turns out they send an email to your new address which was lucky (since I was already signed in with my old email address).

Steam and Epic Games try and send a confirmation to your old email address though so I have to jump through more hoops with them.

Cheers for your help via email Wanikani :slight_smile:

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Ah, I wasn’t aware of that! Sounds reasonable, considering WaniKani isn’t going to be a high value target for account theft, despite its value to each of us personally. Cheers! :grin:

I recall that one in particular being a royal pain. Especially as I had also moved to another country.

None of the Epic games support emails seem to work either lol.

I’ve changed on Steam before and it wasn’t too bad but having a lot more trouble this time… sent them an email. It does not want to validate my debit card or if it does it says the form has expired lol.

I did manage to send Steam an email though.

I think all of my Epic games are the free ones though except for maybe 2 games I did buy.

EDIT: Update - Epic managed to change it after I managed to contact support. Now just waiting for Steam (and trying to remember if there are any other important sites I need to update).

Given the 2 you mentioned I am going to guess GOG and Blizzard :smile:

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