I keep getting a message “You have lost connection with Wanikani. Refresh?”
The issue is NOT on my end, it has NEVER happened before, and my connection is fine.
I cannot get more than 4-5 cards into a review or lesson before getting this, and it throws away everything I’ve done and starts me back at the beginning. I’m starting to get really, really pissed off. I want my money back.
Depending on what time zone they are in, it may take a while to get a response. I have always gotten a response within an hour. I don’t think that 24x7 support is part of the package (nor is it necessary for WK).
No? What steps have you taken to verify this statement? I hope you’ve done your due diligence before coming here with that attitude.
I ran a speed check on my computer, and verified my connection is 27mbps for download, 10 for upload. This should be sufficient for WK.
I ran virus and malware scans with both Mcaffee and Norton, both of which verified there is no malware on my computer
I restarted my computer completely and ran nothing except a browser. Task manager confirmed this. I also checked my computer’s memory and disk space. Both are sufficient for WK; I have 8GB ram and almost 200GB storage.
Just to test, I played about 45 minutes of a data heavy online FPS game; at no time did I lose connectivity or experience lag in any way.
Nothing is wrong with my computer. Nothing has changed since yesterday, when I did about 150 reviews without a problem, and today, when I can’t get through 20 without getting disconnected. Except that WK has uploaded a stupid new interface that didn’t need to be made.
At the same time, you are the only user so far to mention any kind of issue with reviews, and thousands are using the site. It doesn’t really make much sense that it would be connected to the dashboard update. It could just be a different kind of error.
But again… you have no scripts, or multiple windows of WaniKani open?
I also had that issue, but just switched to mobile app for reviews, where I do most of my reviews anyway. If I remember to do reviews on my laptop at home, I’ll let you know if is still happening tonight (in about 7 or 13 hours, depending on if I have time when I go home after work to pick up my textbooks).