Hello, dear users.
Recently got a discount for a sub and decided to renew for a year. Removed my old payment method and added a new one (because i have new card). The first attempt was a failure due to limit on online transactions in my bank. WK page gave me an error and asked to try again. I refreshed the page just in case and did it again (after removing the limit) and payment went through. Also i got a receipt from my bank and a receipt from Tofugu LLC that payment was succesfull. BUT. i still have only three levels total and main page says that i am not subscribed.
Wrote to hello@wanikani but still no answer after ~20 hours.
I’m not angry or complaining, i’m just here to ask if anyone also got in this situation and how it resolved?