And a costumer is a consumer of cloths who creates complete complex costumes for customers 
Just something I haven’t seen yet, and this is my own view of it of course, is that I see the feedback section as a way to see whether people agree with your feedback. Exactly with the survivorship bias, you don’t specifically know how many people prefer the way it is now. For example for the “WK is too slow” threads, if only those people would mail WK constantly, while other people are blissfully unaware that such opinions exist, there would be a very warped view of those opinions from WK’s point of view. I see the feedback section as a way for a user to see how many people agree with them, so they can measure how representative their email will be.
If you go to Baskin Robbins and tell them they should start selling chicken, and they tell you that doesn’t work in their business model, is that bad customer service too?
If they have an explanation for why they don’t want to do something, don’t you think they have already thought about this in detail?
If something is genuinely amiss with wanikani, you will easily be joined by many other users who think the same. There have been a few instances of this happening, like during the dashboard revamp, the mnemonic overhaul, and a few other minor things. I think if your idea genuinely resonates with people, your thread will be much more powerful and something that Wanikani is going to consider much more seriously.
The customer is always wrong, the customers are always right.
Also, if there were no feedback section, people will still post feedback anyway. Like who’s gonna stop them?
Yes. A good costumer service response would be “Thank you for reaching out to tell us what you think. We are always interested in getting feedback from our customers. We are constantly looking for options to expand our menu. Here’s a 10% discount coupon you can use in your next order.”
You just can’t let them know that
I’d argue that this wouldn’t be a good response from a customer service point of view, because it reads as a form response and nobody likes to feel fobbed off.
It’s the other way around. The people who genuinely enjoy the product as it is will be dead set against changes that go against what they think the product is.
Those are the passionate defenders and their signal to noise ratio is just as high as the passionate detractors.
The rest of us fall somewhere in the middle.
yeah, make it feel more natural and personalized and you’ll get to the good spot
there’s a difference from getting people to enjoy the product and getting people to become online activists for it 
I’d argue it’s more marketing than anything. People won’t fight for a company they don’t feel emotionally connected to. In the examples I’ve seen here it didn’t even seem like following up the suggestions would make WK any worse in any way.
It’s not like they actively seek out dissent in order to punish it. They’re already online and engaging with something so it’s obvious they would express their passion about it. The ones who are more likely to go online and vent are the detractors.
And that’s the exact disconnect. They see the product in one way, and you see it in another. Neither usually willing to meet in the middle because neither can fathom the other side. 
And the original point of this thread was that WK wasn’t wise to set off both types against each other on feedback threads like these.
But counterpoints have been made.
So… good customer service = lie
No that’s good marketing 
you are dealing with someone who is suggesting an ice cream shop serves chicken
It’s never a good idea to even hint that your range will expand into products that you have no intention of stocking. Thirteen years of superstore customer service management taught me that.
And now you understand why retail workers need at least 15 dollars an hour minimum wage
You are an epic troll.
Is this going to end up as some kind of meta thread which also somehow spirals out of control until the thread derails completely into a mess of .GIF files and puns?
Looks like I can’t delete it or close it, so I’ll just have to mute it.
So maybe.