A good portion of the threads I click in here that actually have a concrete suggestion to improve WaniKani get a response like: “you should send an email to firstname.lastname@example.org, because they might not read this.”
If WaniKani staff do not (or only sometimes) read this forum, who are we giving feedback to? Is it just a community “first line of defense”, hearing one another out and triaging the issues we think are worth telling staff about from the (easily answered questions / bad ideas / overeager feature requests / complaints)?
I was just a little surprised to put feedback in the Feedback category and be told it’s not the best place for getting my Feedback heard. The pinned “About the Feedback category” thread could probably specify how the team interacts with this subforum and help manage expectations a little.