Pretty often, when doing WK on my laptop computer (and possibly my phone as well? I can’t remember), I get a error message when opening the item info pane reading “Can’t retrieve item info due to connection issues. Close and reopen the item info to try again.” This persists when closing and reopening the item info pane and into further items in the session, only stopping when I go to the WK dashboard and start another review session. Does anyone know why this happens?
Yeah, but it happens when my Internet seems perfectly fine…
Are you using Chrome?
If so, although I haven’t encountered it myself, there’s a notorious “ERR_NETWORK_CHANGED” issue there that I regularly see/hear people complain about. My understanding is that they are finally looking into it, but if and when it may be resolved is anyone’s guess.
Either way, happy to help troubleshoot if I can. This is where I’d start:
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Make sure that your OS and browser are up to date (e.g. chrome://settings/help ) and restart the device
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Force the browser to refresh the webpage (e.g. Shift-Reload)
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Log out and log in again
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Clear cookies/cache (e.g. Delete, allow and manage cookies in Chrome - Computer - Google Chrome Help )
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Try a new profile without signing in ( Use Chrome with multiple profiles - Computer - Google Chrome Help )
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Try a different browser, different device, etc. and see if you get a different result
Let me know what you find! 
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ありがとう, I cleared my data, I’ll see what happens.
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