We’re working on a few updates to the subscription and billing pages. As part of that, we’ve decided to have our payment processor, Stripe, deliver the emails related to, well, payments. We’ve been using them to deliver our receipts for a while, so the emails should look familiar.
For upcoming billing reminders, expiring card reminders, and failed payment notifications, you’ll see emails that look like these:
Expiring Card Notification
Failed Payment Notification
There are some changes to credit card processing happening in Europe, specifically, supporting strong customer authentication. For any transactions that require your approval while you’re away from WaniKani, you might also get some email notifications prompting you to take some action. Those are from us, even though the confirmation is going to happen on Stripe’s website. The whole process will look something like this:
If you have any questions, let us know. If you ever get an email about WaniKani that looks phishy, feel free to reach out to firstname.lastname@example.org, so we can make sure everything is A-OK.