@jskaa Thanks for this thoughtful and supportive response.
Yes, it can happen that people experience little sympathy for a problem that they’ve already muddled through, especially if they associate their earlier struggles with having earned some progress. I believe I’ve also seen such research, and the same psychology drives phenomena like hazing…
But also, I do think brains and experiences simply differ, too. And sometimes people simply have a hard time imagining that something can be genuinely frustrating for another person, when it seems so eye-rollingly easy to them. (I’ve been on both sides of that kind of misunderstanding, I admit! I always found math to be easy, my kid thinks it’s hard, and I have to slow down and listen and find new ways to visualize and practice, rather than to say, “How much more obvious could it be? We went over this!”)
I feel obligated to offer feedback here partly because I also design interfaces (for databases), and I would want to know the reactions of early users. Sometimes people write feedback to vent or pick fights, and sometimes it’s really an attempt to add a perspective.
If early users refrain from feedback because they feel new, then the only people in the conversation are people who are already so used to the interface that it just feels appropriate to them. Meanwhile some minority – for whom it still hasn’t come to feel right – will have dropped away.
Some FAQs here imply that if someone drops away from WK, it must be because they don’t have the patience for really learning Japanese. But surely there can be other reasons too: each person has to figure out where their money and their hours will be most effectively invested. I think it’s generally better to try speaking up than to drift away quietly. (Not that this one issue is that serious for me!)